Torq Rides is a website( and mobile application owned and operated by _______ India Pvt. Ltd. a company registered and incorporated under the Companies Act,2013, whose address is at _____ India.
Torq Rides, is strongly committed in protecting your privacy and has taken all necessary and reasonable measures to protect your personal information and handle the same in a safe and responsible manner in accordance with the terms and conditions of this policy (“Privacy Policy”) set out herein below:

We view protection of your privacy as a very important principle. In case we ask you to provide certain information by which you can be identified when using our website or Mobile application, that will also be used in accordance with this privacy statement.

Torq Rides reserves the right to change this policy from time to time. We store and process your information, including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance to Information Technology Act 2000. The user is asked to submit personal data or information under (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (Privacy Rules). Our current privacy policy is available at www___. If you have any objections to your Information being transferred or used in this way, we request you to avoid using this website.


By providing your information and using the website, you consent to the Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. You further represent that the data shared will not lead to any wrongful gain or loss to you or any other person. If we decide to change our privacy policy, we can change any policy at any point of time and will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it, you can see all these changes on our website/mobile application timely.

Credentials we collect?

We may collect the following types of information but not limited to the following –

  1. Name
  2. Age
  3. Gender
  4. Photo
  5. Contact information including email address
  6. Postcode
  7. Internet protocol address
  8. Driving license information
  9. Address proof
  10. Aadhar for Indians
  11. Passport and Visa information for international users
  12. other information relevant to customer surveys and/or offers etc.

Additional information

  1. Location tracking

We track the location of all our vehicles to locate the user in case of emergencies, accidents, thefts or any other mishappenings. The same data may be shared with insurance companies, government agencies or the law enforcement agencies in the course of an investigation.

  1. User Behaviour –

User information will be collected and shared through the GPS devices and shared with third party applications to improvise the services.

We may collect your Personal Information as well as other information from third parties like business partners; contractors; vendors.

  • Cookies

We may store some information on your system such as cookies. Cookies are for record keeping purposes and to ensure that you don’t need to provide your information repeatedly. Cookies allow us to recognize who you are when you arrive at our site by associating the identification numbers in the cookie with other information you, as a site visitor, have provided us. We may place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

  • Third Party

We may have some third parties which may also ask for your information such as payment gateway, Marketing Partner, Business allies etc. We work with verified and secured partners/ third parties after conducting proper research about them before a tie up. The Website does not have the ability to interfere and do not interfere with their mechanism. The Website has no access to the information that you may enter for the partner’s requirement. Your transaction and banking details or other information as required for internet banking or other payment instruments is held by our Payment Gateway partner. By creating a link to a payment gateway, we do not endorse the payment gateway, nor are we liable for any failure of products or services offered by such payment gateway. Such payment gateway may have a privacy policy different from that of ours. All failures/ errors/ omissions of the payment gateway shall be solely on the payment gateway. You hereby consent that you shall not sue the Website for any disputes that you may have with the payment gateway for any wrong doing of the payment gateway.

  • Account Deletion

A user can choose to delete its account with Torq Rides website if the user wishes to do so. The profile page has a delete button that will enable the user to delete the account from the Torq Rides website and resulting in the profile being unusable and disallowing access to all the current and upcoming services as well as promotional offers of Torq Rides.

  • User Opting out

A user can opt out from disclosing data and sensitive information to us. However, in our case the user data cannot be deleted as per the Motor Vehicles Act 1988 and the “Rent a motorcycle scheme 1997” requires any service provider in India to retain the user data. The data may be crucial for the Insurance companies, Government and law enforcement agencies to track incidents, investigate claims, criminal activities or security breaches.

You have the option of not disclosing Your Sensitive Personal Data or Information to Us. Your personal identifiable information on our will be retained for a period of 5 years. In the event that you choose not to disclose Sensitive Personal Information, you may not be able to access multiple areas of the Platform or avail our e-commerce facility / services provided on the Platform.

  • Indemnity

You agree to indemnify and hold Torq Rides harmless from:

  • any actions, claims, demands, suits, damages, losses, penalties, interest and other charges and expenses (including legal fees and other dispute resolution costs) made by any third party due to or arising out of any violation of the terms of this Policy;
  • any acts or deeds, including for any non-compliance or violation, of any applicable law, rules, regulations on your part; or
  • for violations committed by you.
  • Grievances

If you have any grievances against the Website’s privacy practices, or you apprehend that your privacy is compromised at the Website, please Mail us or call us at 91+____ we assure you, we will pro-actively address your concerns.

Please note that the policy may change from time to time. In case of any changes the same will be updated on the website without any prior notices.
In case of any discrepancies, please contact the respective –
Mr. _____, the designated grievance handling officer under Information technology act, 2000.